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In this blog post, we will go over the steps for upgrading UCCX from 12.5.1 SU1 ES03 to latest version (12.5.1 SU2 ES04). Prior upgrading to SU2, We need to install below cop file on both nodes of UCCX. ciscouccx.1251.SU1.1251SU2PREUPGRADE.37.cop.sgn Note – As per Cisco official upgrade guide, “ucos.keymanagement.v01.cop.sgn” needs to be installed along with […]

In this blog post we will go over the steps for upgrading the ESX from version 6.5 to 7.0. Below is the current ESX version, Navigate to https://customerconnect.vmware.com/downloads/info/slug/datacenter_cloud_infrastructure/vmware_vsphere/7_0#custom_iso to download the ISO file for the upgrade corresponding to your CIMC version. Note – File name will has the CIMC version recommended however it will work […]

In this article, we will go over the steps of understanding the idea behind HSRP with configuration. Consider below simple topology. In this setup, PC1’s default gateway is Router interface IP – 172.16.4.1 and Internet is working fine. What happens when Router1 is down by any cause? PC1 will not get internet until this router […]

In this blog post, we will go over the steps to fetch the details of the caller by passing the calling number to the API by browser popup in workflow as soon as the call arrives in the finesse dashboard. Navigate to the finesse administration (https://uccx.domain:8445/cfadmin) and enter the credentials, From the homepage, navigate to […]

In this blog post we will go over the steps for configuring Site to Site IPSec VPN tunnel between Fortigate and Oracle Cloud. Open Oracle Cloud web page and enter your credentials, Kindly note, Compartment and Virtual Cloud Network (VCN) was already created, which we will not be covering in this article. Compartment – It […]

Once the call handler is implemented in CUC, anyone who calls on the board number will be greeted with the welcome message followed by the options. Options include – Asking caller to dial the extension or press 0 for assistance. Let’s take an example : A user dials board number – 22222222. Welcome message will […]

In this blog post we will be go over the steps for adding CUIC report to supervisor finesse dashboard. With this, call center supervisors can view report (Example – Abandoned calls) directly on their dashboard instead of generating on CUIC (Cisco unified intelligence center). Open Cisco Unified Intelligence Center (https://uccxserver:8444/cuicui/Main.jsp) and navigate to Reports tab, […]

In this post, we will go over the steps for integrating on premises AD with Cisco ISE. Login to Cisco ISE and navigate to Administration and select External Identity Sources under Identity Management Select Active Directory and Click on Add, Input join point name and AD domain, then click on submit. Below pop up will […]

In this blog post, we will go over the steps for generating a CSR (certificate signing request) and creating a certificate for uploading to expressway c server. One of my client’s existing certificates expired on expressway servers (c & e), which in return caused Jabber login failures. As you can see below, the expressway C […]

Overview – Cisco Identity Services Engine (ISE) provides secure network access for users and devices. It allows visibility of everything that occurs on the network. This includes information on who is connecting, what devices are being used, where they are connecting, what time of day, and how they are connecting (wired, wireless and VPN). We […]