In this blog post, we will go over the steps for upgrading UCCX from 12.5.1 SU1 ES03 to latest version (12.5.1 SU2 ES04). Prior upgrading to SU2, We n...
ESX Upgrade – Cisco BE6000M5
In this blog post we will go over the steps for upgrading the ESX from version 6.5 to 7.0. Below is the current ESX version, Navigate to https://custo...
Understanding HSRP with configuration
In this article, we will go over the steps of understanding the idea behind HSRP with configuration. Consider below simple topology. In this setup, PC...
UCCX Workflow – Browser popup
In this blog post, we will go over the steps to fetch the details of the caller by passing the calling number to the API by browser popup in workflow ...
Site to Site VPN : Fortigate to Oracle Cloud
In this blog post we will go over the steps for configuring Site to Site IPSec VPN tunnel between Fortigate and Oracle Cloud. Open Oracle Cloud web pa...
Cisco Unity Call Handler – Transfer to Alternate Number.
Once the call handler is implemented in CUC, anyone who calls on the board number will be greeted with the welcome message followed by the options. Op...
Adding CUIC report to Finesse dashboard
In this blog post we will be go over the steps for adding CUIC report to supervisor finesse dashboard. With this, call center supervisors can view rep...
Cisco ISE – Active directory integration.
In this post, we will go over the steps for integrating on premises AD with Cisco ISE. Login to Cisco ISE and navigate to Administration and select Ex...
Cisco Expressway(c) Certificate – Renewal.
In this blog post, we will go over the steps for generating a CSR (certificate signing request) and creating a certificate for uploading to expressway...
Cisco ISE overview & installation
Overview – Cisco Identity Services Engine (ISE) provides secure network access for users and devices. It allows visibility of everything that oc...